We’re here to help

If you’re looking for Luma, you’re in the right place - we’ve gone back to our original name, WorryTree. Everything is still here: same app, same account, same tools.

Luma is WorryTree again.

For years, WorryTree has helped thousands of people manage worries and anxiety. In 2025 we renamed the app Luma and added new tools. Many of you still knew us as WorryTree, so we’ve gone back to the name you know and kept everything we added.

We’re still a small, independent team.

  • All your favourites – the WorryTree technique is still here.

  • New tools – like Emotional Weather Check-In, Gratitude Practice, Acceptance Journal and more.

  • Same privacy promise – your data stays private and secure.

Mobile app screen displaying wellness features including emotions, weather, mindfulness activities, and navigation icons for home, profile, toolkit, and settings.

Frequently Asked Questions

Getting Started

  • You don’t need to do anything. Luma and WorryTree are the same app: when you update, the name changes back to WorryTree and everything else stays the same. Log in the way you always have - there’s no need to create a new account.

  • No. All your saved worries and journal entries are still there. Log in with your usual account and you’ll see everything just as you left it.

  • Many of you knew us as WorryTree and kept looking for us under that name. The worry tree is also the technique at the heart of the app. So we’ve gone back to the original name and kept all the tools we added along the way. It’s still made by a small, independent team.

  • WorryTree works on most modern Apple and Android phones and tablets. You’ll need iOS 15 or later, or Android 8.0 (Oreo) or later. You can check your device settings to see which version you’re on.

Using WorryTree

  • It’s right here! You’ll find the worry tree tool on your home screen, alongside the other tools. Just tap ‘Add Worry’ to start working through your worry, step by step.

  • Alongside the WorryTree technique, you now have:

    • Emotional Weather Check-In

    • Gratitude Practice

    • Acceptance Journal

    • Values Compass

    • Goals & Habits Tracker

    • Sensory Practices

    • Uncertainty Journaling

    Each one is designed to help calm overthinking and support your mental wellbeing in different ways.

  • No - you’ll need to be connected to Wi-Fi or mobile data to use WorryTree. This is because your entries are securely stored in the cloud rather than on your device, which keeps them safe and synced across all your devices.

  • On the login screen, tap “Forgot password?” and follow the prompts. We’ll send a password reset link to the email address you used for your account.

Privacy & Security

  • Yes. Your privacy matters to us and we take it very seriously. All your entries are stored securely, and we never sell your data to third parties.

  • Your entries are encrypted in transit and on our servers, so what you write stays protected.

  • No - our commitment to protecting your data is exactly the same. Going back to the WorryTree name doesn’t change your privacy or security.

Why WorryTree isn’t free

  • We’d love to make WorryTree completely free for everyone, but creating and maintaining a secure, reliable app costs money. Your subscription covers ongoing development (so we can keep adding and improving tools), security and privacy systems to keep your data safe and hosting so the app runs smoothly. We keep our prices as low as we can while still providing an ad-free, private experience.

  • Because your privacy matters more. We don’t show ads in WorryTree and we don’t sell your data - ever. Charging a small subscription fee means we can fund the app without compromising your trust.

  • You can manage your subscription directly in your app store. The free 7-day trial gives you full access before you decide, and you can cancel any time - you won’t be charged again once you do. Your account and your data are yours, even if you choose to cancel.

  • If you have purchased a subscription but you are still seeing locked content, first of all please make sure you are logged in correctly.

    If you are already logged in, log out and force-quit the app, then re-open it and log back in.

    If you purchased your subscription via iTunes in the app:

    Tap on ‘Restore Purchase’.

    If you purchased your subscription via Google Play in the app:

    Check that you can see the subscription listed under your subscriptions in the Google Play Store app.

    Go back to the WorryTree app and tap a piece of locked content. This should automatically sync your subscription.

Technical Support

  • First, double-check your email and password are correct. If you’ve forgotten your password, tap “Forgot password?” on the login screen to reset it. If you’re still stuck, email us at hello@worry-tree.com to get back in.

  • Try closing and reopening the app, checking your internet connection, and making sure you’ve updated to the latest version in your app store. If it’s still not working, contact us so we can investigate.

  • We appreciate you letting us know if something’s not working as it should. Email us at hello@worry-tree.com with a description of the problem, what device you’re using, and (if possible) a screenshot.

Other Common Questions

  • We’d love to hear your ideas. Email us at hello@worry-tree.com and tell us what would make WorryTree more helpful for you. We read every suggestion and add them to our ideas board.

  • Sometimes! We invite users to test new tools before they launch. If you’d like to join our beta list, email us and we’ll let you know when spots open up.

  • Yes - just log in with the same username and password on each device. Your data will sync automatically.

  • Right now, WorryTree is only available in English. We’d love to offer other languages in the future as we grow.

  • We release small bug fixes regularly and aim to add new tools or features a few times a year. Make sure you’ve turned on automatic updates so you don’t miss them.

Known Issues

This is where we'll let you know the latest known issues, glitches or gremlins that we're working on! If you have an issue that isn't included below then please let us know via the contact form and we'll look into it as quickly as possible. 

There are currently no known issues.

Still need help?

If you couldn’t find the answer you were looking for, we’re here for you.

Just fill in the form to log your support query and we’ll get back to you as soon as we can - usually within 24 hours (often much sooner).

Please include as much detail as possible, such as:

  • The device you’re using (e.g. iPhone 14, Samsung Galaxy S22)

  • A short description of the problem

  • Any screenshots if relevant

We’re a small, independent team, so you’ll always hear back from a real person who genuinely wants to help.